Registration is now open for PCC Executive Board members to attend PCC Boot Camp 2.0 being held in Portland, Oregon on Wednesday, November 7, 2018. The Boot Camp is designed to provide you with best practices to get the maximum value from your local PCC. This session will teach you how to leverage your PCC membership and how to use the PCC to increase your knowledge about Postal products and services.
This interactive session is taught by USPS staff and award-winning industry members from PCCs nationwide. During the course of a day, the instructors review successful communication and membership strategies to strengthen your local PCC.
This Boot Camp is also open to PCC members who have a lead role in their PCC, PCC committee chairs, committee members, members who aspire to serve on the board, or members who want to learn more about how to operate an effective PCC.
Topics covered include:
How to Grow PCC Membership
Policy Administration & USPS Sales Interface
How to Market Your Events & Meetings
Boot Camps are designed to give you an opportunity to talk about challenges your PCC faces, to collaborate with both Postal and Industry members of your PCC, and to collectively add to the networking and educational opportunities available.
This is just a few of the topics discussed during the day long workshop. The Boot Camps have been extremely successful and continue to grow. We highly encourage you to take advantage of this interactive experience where Postal and Industry work together to achieve greatness!
Date: Wednesday, November 7, 2018
Time: 8:00 a.m. – 4:00 p.m. (PDT)
Portland Boot Camp Location
United States Postal Service P&DC
7007 Northeast Cornfoot Road
Portland, OR 97218
In order to register for the Portland Boot Camp 2.0, please RSVP at firstname.lastname@example.org.
Please include the following information with your registration:
Admission is FREE and includes a continental breakfast and lunch.
Portland Boot Camp Hotel Information
Please direct any questions you have about attending this boot camp to Kirsten.email@example.com or Debra.S.Stoops@usps.gov.
Industry Engagement and Outreach, Marketing
Join us for the Membership Café on Wednesday, July 25, 2018 at 1:00 pm EST.
All PCC Executive Board Members are invited to participate in this interactive, open dialogue, session on PCC membership. Attending a café is one of the activities PCCs can do to meet a Premier Award “Gold Level” requirement:
“Participate in at least one (1) of the nationwide PCC telecom/webinars hosted by the PCC Advisory Committee or National PCC Team.”
Attendance will be taken during the call; you will be asked to identify yourself and the PCC you represent to receive credit.
Please join us using the call-in information below:
Please note, you do NOT need a WebEx account to join the meeting.
Meeting Number: 746 552 495
Meeting Password: This meeting does not require a password.
To join this meeting (Now from mobile devices!)
1. Go to https://uspsmeetings.webex.com/uspsmeetings/j.php?MTID=m567aa33b47f98e223018ae2c071c5cfb
2. If requested, enter your name and email address.
3. If a password is required, enter the meeting password: This meeting does not require a password.
4. Click "Join".
5. Follow the instructions that appear on your screen.
You can add this event to your calendar now by clicking the link above. On the next page click “Add to my Calendar”. See example below:
Any questions regarding this webinar should be directed to Cathy Scocco at firstname.lastname@example.org or Da Shiek Woodard at DaShiek.F.Woodard@usps.gov.
This webinar presentation will be available for viewing on PostalPro after July 25, 2018. We look forward to your participation as you share your comments, concerns and feedback.
Areas Inspiring Mail
The US Postal Service supports a forum in which to meet with members of the Mailing industry to discuss and seek solutions for service issues, share information and ideas, and provide opportunities to interface with industry and postal management.
Areas Inspiring Mail serves as a vehicle of communications between customers and the US Postal Service advocating issues and supporting the needs of the industry.
Here is the AIM calendar with dates, locations and contacts for the rest of 2018:
Dates Area & Location Contact
June 28, 2018 Cap Metro Area Meeting Brian Corley
Charlotte, NC (202) 636-1435
July 26, 2018 Western Area Meeting Debbie Stoops
Minneapolis, MN (303) 313-5438
August 8, 2018 Pacific Area Meeting Mohoa Ha
Los Angeles, CA (858) 674-3173
August 14, 2018 Southern Area Meeting Torie Miles
Dallas, Texas (214) 267-3147
August 16, 2018 Great Lakes Area Meeting Patty Tyc
Carol Stream, IL (630) 539-4786
November 1, 2018 Eastern Area Meeting Shari Myers
Cleveland, OH (412) 494-2109
November 14, 2018 Northeast Area Meeting Leonard Rooke
New York, NY (860) 285-7391
Reducing Return to Sender and Undeliverable As Addressed (UAA) Items for No-Fee (Group E) Post Office Box Addresses
The Postal Service™ has our customers back when it comes to ensuring packages with undeliverable physical street addresses, are successfully delivered to the actual No-Fee (Group E) Post Office address, instead of being returned to sender. Packages being sent to these undeliverable physical street addresses usually occur when the Group E customer orders items through merchants that exclude delivery to Post Office Box addresses. This inconvenience delays delivery of merchandise to No-Fee (Group E) POB customers and causes frustration and cost to both the USPS™ and our customers.
Effective June 30, 2018, the Postal Service will begin leveraging data that maps undeliverable physical street addresses to the corresponding No-Fee (Group E) PO Box. This data will be used to affect delivery of those items improperly addressed to the undeliverable physical street address to the actual No-Fee (Group E) POB address.
The initiative is expected to improve service performance and customer satisfaction, and reduce undeliverable as addressed (UAA) volumes.
Postal Service Releases the 2017 Household Diary Study
In June, the US Postal Service released the 2017 Household Diary Study (HDS). The HDS, which the US Postal Service has produced annually since 1987, examines how households use the Postal Service, and how usage of USPS by households varies according to demographic and other variables. The HDS examines mail by the markets it serves. The survey collects household information on:
This data is used for market research, forecasting, and strategic planning within the US Postal Service. The survey design cuts across classes, but provides a foundation for understanding mail flows and the marketplace changes that affect them. In 2017, U.S. households received 118.4 billion pieces of mail, and sent 8.5 billion pieces.
The report in its entirety, including an executive summary can be found here.
Insightful Postal Customer Council (PCC) Information
NATIONAL PCC WEEK 2018 PLANNING TIPS
National PCC Week is one of the larger annual events, especially for those PCCs that serve as hosts. Some PCCs sponsor a full day, half-day or luncheon event during the week. It is a great opportunity to acknowledge how the industry has grown over the past year and to recognize outstanding contributions from PCCs across the nation. Some PCCs opt to include vendor tradeshows or educational seminars during the week. A major highlight will be the video message from Postmaster General, and guest speaker Megan J. Brennan to PCCs nationwide.
Here are tips for hosting your National PCC Week event:
ACADEMIC OUTREACH AND THE PCC PARTNERSHIP
USPS made a presentation on its academic outreach program at NPF in May. Two universities showcased the results of student classes on direct mail and integrated marketing campaigns. Clemson University Graphic Communication students designed a campaign using direct mail, social media and websites. The students received training that helped them develop and execute complete campaigns. The results were judged by industry experts who provided well-rounded feedback.
Bentley University involved its Marketing Communication and Graphic Communication students in courses that covered:
· Understanding direct marketing
· Creating an impactful and measurable campaign
· Integrating mail with digital technologies and data management
· Personalized and variable messaging
· Innovative direct mail techniques and neuro-marketing
· Direct mail attribution
The students and professors from both schools were part of a panel discussion. The students’ impressions are summarized:
International mail delivery 101 Upcoming webinar
We are pleased to announce a webinar Wednesday, July 11, at 2 p.m. EDT titled International Mail Delivery 101 for Mail and Parcels. Our two hosts are subject matter experts Julie Aitken, National Account Manager, IMEX Global Solutions; and Gary Schneider, Senior Executive, USPS International Consolidator Sales. Look for your invite in PCC Alert, or if you do not currently receive the PCC Alert you can send a request to PCC@USPS.gov.
PCC Boot Camp 2.0 schedule
PCC Boot Camp 2.0 is heading to an area near you. Please plan to attend one of the boot camps this year if you haven’t already. They are receiving rave reviews and are open for everyone to attend free of charge. We encourage both Industry and USPS members to attend to further their PCC knowledge. The schedule for the next several months is listed below. The entire schedule is available on PostalPro at: postalpro.usps.com/node/4986.
Coming to locations near you:
· Baltimore, MD – Wednesday, July 18
· New York, NY – Tuesday, Aug. 14
· Carol Stream, IL – Wednesday, Aug. 15
· Richmond, VA – Thursday, Aug. 30
· Jacksonville, FL – Friday, Oct. 12
· Atlanta, GA – Tuesday, Oct. 30
· Boston, MA, Tuesday, Nov. 7
· Portland, OR – Thursday, Nov. 8
· Philadelphia, PA – Wednesday, Nov. 14
For additional information, contact email@example.com with “PCC Boot Camp” in the subject line.
National Postal Forum (NPF) 2019
We live in a high-tech world. The NPF is the ideal way to stay in sync with all the advances and trends that affect the rapidly progressing and changing mailing and shipping industry.
The NPF is the premier mailing and shipping conference that works directly with the US Postal Service to provide the most comprehensive educational and networking platform for meeting the needs of the industry. Offering 130+ educational workshops, providing US Postal Service Officer-led sessions and being the largest mailing and shipping industry trade show, the NPF is the ideal opportunity for the industry professional to learn, collaborate and grow their business.
This is also the only event that brings together all senior level US Postal Service executives, leaders of the mailing and shipping industry, as well as major industry supplier and shipping partners. You can’t afford to miss this opportunity.
For information please visit NPF.org.
We’ll see you at:
The Indianapolis Convention Center
100 South Capitol Avenue
Indianapolis, IN 46225
From: Sunday, May 5 to Wednesday, May 8, 2019
Enterprise Payment System (EPS) Important Info and FAQs
New payment accounts must be established in EPS by Sept 1, 2018
CAPS to retire April 1, 2019
The Enterprise Payment System (EPS) allows customers to pay for products and services through an Enterprise Payment Account (EPA) funded as an Automated Clearing House (ACH) Debit or Trust Account. Some great features are:
And more. Funding permits has become so much easier with EPS. Enroll today.
PostalOne! Customer Care:
Call: 1-800-522-9085 or email: Postalone@usps.gov
You can also refer to the helpful 21 page FAQ document by going to: https://postalpro.usps.com/EPS/FAQs
USPS to Retire the Centralized Accounting Processing System (CAPS) –
Effective April 1, 2019
The US Postal Service has launched a new payment processing platform called Enterprise Payment System (EPS). EPS supports multiple payment options, including mobile check deposit, offers more reporting features, and allows customers to manage multiple US Postal Service business functions under one account.
Eligible Products and Services include First-Class Mail®, Letters, Cards, and Flats, Priority Mail, First-Class Package Service, USPS Marketing Mail™, Letters, Flats, and Parcels, Parcel Select®, Media Mail®, Library Mail, Bound Printed Matter, Periodicals, International Products, Business Reply Mail (BRM), and Every Door Direct Mail (EDDM®), submitted via hard copy, eDoc (Mail.dat/Mail.XML), Postal Wizard or the Intelligent Mail® small business (IMsb) Tool, PO Box, Caller & Reserve Services (EPOBOL), and Address Quality Products (AEC, AECII and ACS™).
Products not currently supported include Electronic Verification System (eVS®), Parcel Return Service (PRS), PC Postage®, Scan Based Payment (SBP), Merchandise Return Service (MRS), Official Mail Accounting System (OMAS), Premium Forwarding Service Commercial (PFSC™), Share Mail®, and Intelligent Mail barcode Accounting (IMbA). Customers utilizing these products will continue to be supported through CAPS.
Effective September 1, 2018, new payment accounts must be established through EPS. Effective April 1, 2019, eligible CAPS accounts must be migrated to EPS, although customers are encouraged to migrate sooner.
For more information:
To sign-up today contact:
Mail Entry and Business Mailer Support is hosting a series of informational sessions on EPS and the migration process
Every Tuesday 1:00 PM - 2:00 PM (EST)
Since this meeting was originally published, the WebEx link has changed. The new series information is:
740 320 567
Here you will find a list of national PCC announcements, industry alerts, and much more